Last week I spent 3 days on a mediation training course. My initial thoughts were that it would be an interesting way of helping people create better, more satisfactory working relationships and be very useful for improving my own communication skills. I wasn't prepared for how difficult it would be to concentrate on listening carefully for all the verbal clues as well as the non-verbal clues as to how issues were affecting different parties, whilst at the same time remaining omni-partial. It was and remains a steep learning curve!
The group I trained with were brilliant and by day 3 we were all becoming more confident in our mediating skills - just the assessment to go then!
Tuesday 18 January 2011
Monday 10 January 2011
23 Things
Day 1 of the 23 things programme and I've completed task 1 by creating my blog :-) Looking forward to the rest of the programme.
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